Branch Security Terms & Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the Services will start within this time, you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

you can ask us to repeat or fix a Service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;

if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;

if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • we’, ‘us’ or ‘our’ means Branch Security Services Limited ; and
  • you’ or ‘your’ means the person using our site to buy Services from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

 

 

Who are we?

We are Branch Security Services Limited, a company registered in England and Wales under company number: 14554992.

Our registered office is at: Turnpike House, 1208/1210 London Road, Leigh On Sea, Essex, United Kingdom, SS9 2UA.

Our VAT number is:433275309.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

  • Introduction
    • If you buy Services, you agree to be legally bound by this contract.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any Services you also agree to be legally bound by:
      • our terms and conditions and any documents referred to in them;
      • extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you two months’ notice. You can end this contract at any time by giving two months’ notice if we tell you extra terms apply; and
      • specific terms which apply to certain Services. If you want to see these specific terms, please visit the relevant webpage for the Services or click on the asset security, surveillance, close security, property security at any time during the online checkout process.
    • All of the above documents form part of this contract as though set out in full here.
    • Throughout this contract “Services” means the security assistance we will provide in respect of your requirements. The cost of the Services we will be providing will be stated in the quotation and as we agree from time to time.
  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of this contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
    • OurPrivacy Policy is available at https://branchsecurity.co.uk/privacy-policy/.
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • Ordering Services from us
    • Below, we set out how a legally binding contract between you and us is made.
    • A contract between you and us will come into being in one of two ways:
      • when you sign the quotation, we and you will enter into a legally binding contract on the date you
      • where you and we agree orally that we should provide the Services then there will be a legally binding contract on the date of our oral agreement.
    • We suggest that before you sign the quotation or orally agree to us providing Services that you read through these terms and conditions. If you have any questions concerning them please ask us.
    • You should keep a copy of these terms and conditions for your
    • We may contact you to say that we do not accept your This is typically for the following reasons:
      • we cannot carry out the Services (this may be because, for example, we have a shortage of staff);
      • we cannot authorise your payment;
      • you are not allowed to buy the Services from us;
      • we are not allowed to sell the Services to you; or
      • there has been a mistake on the pricing or description of the Services.
    • If you are under the age of 18 you may not buy Services from us.
  • Right to cancel
    • You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the Services during the cancellation period and the Services are fully performed (ie the work is completed) during this period. This is further explained in clauses 5.5 and 5.6 below.
    • The cancellation period will expire after 14 days from the day of the conclusion of the contract.
    • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg an email) using the contact details at the top of this page.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    • We will not start providing the Services during the 14-day cancellation period unless you ask us to. You can request for us to start providing the Services during the cancellation period by completing and signing the request form attached to this contract and giving it to our representative or sending it by email to the following address: info@branchsecurity.co.uk. By signing and returning the request form, you acknowledge that you will lose your right to cancel this contract once the Services are fully performed (ie the work is completed). If you do not sign and return the request form, we will not be able to start providing the Services to you until the cancellation period has expired. We are not obliged to accept your request.
    • This means that if you requested for us to start providing the Services during the cancellation period and the Services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
    • This does not affect the rights you have if your Services are faulty. A summary of these rights is provided at the top of this page. See also clause 10 below.
  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you unless you requested for us to start providing the Services during the cancellation period, in which case you must pay us:
      • for the Services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the Services performed up to that point in comparison with the full price under this contract; or
      • the full price under this contract, if you lost your right to cancel this contract because the Services were fully performed (ie the work was completed) during the cancellation period.
    • We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • Carrying out of the Services
    • Once we and you have entered into a legally binding contract we will normally start providing the Services to you on a date agreed between us without further discussion with you. Occasionally the Services will be provided at some other date or time or be dependent on a number of factors.
    • Our carrying out of the Services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the Services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the Services as soon as those events have been fixed.
  • Payment
    • Our charges based on time spent
      • We normally charge for our Services on a time basis. We charge for each day we spend in providing our Services. Our rates for performing the Services are set out in the initial quotation sent to you.
      • Any Services provided outside the scope of work agreed, will be charged at an additional rate.
    • We accept the following credit cards and debit cards: Visa, Visa Debit and Mastercard. We also accept cash.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer.
    • You will be required to pay for the Services upon receipt of an invoice. However, we may require you to pay a deposit or money in advance before we commence performing the Services. This will be confirmed to you.
    • If you fail to make payment by the date or time we and you agree we may:
      • charge you interest (at Barclays’s base interest rate plus 3%) on any outstanding amounts if those outstanding amounts remain unpaid for more than 30 days from the date of our invoice or when we asked you first to pay them; and/or
      • if the amounts not paid represent more than 50% of the total value of the Services we are to perform for you, and there remain some Services which we have not yet performed, then we may suspend performing the remaining Services until you make payment.
    • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
    • All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude additional expenses.
  • Nature of the Services
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The Services that we provide to you must be carried out with reasonable care and skill. In addition:
      • where the price has not been agreed upfront, the cost of the Services must be reasonable; and
      • where no time period has been agreed upfront for the provision of the Services, we must carry out the Services within a reasonable time.
    • We are under a legal duty to supply you with Services that are in conformity with this contract.
  • Faulty Services
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • speak with our representative;
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). Youmay also have other rights in law.
    • If the Services we have provided to you are faulty, please contact us using the contact details at the top of this page.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  • Limitation on our liability
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that were not foreseeable to you and us when the contract was formed;
      • losses that were not caused by any breach on our part;
      • business losses; or
      • losses to non-consumers.
    • Amendments to the contract terms and conditions
      • We will have the right to amend the terms and conditions of this contract where:
        • we need to do so in order to comply with changes in the law or for regulatory reasons; or
        • we are changing the rates we charge for the provision of Services as provided for in clause 8;
        • we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long as such correction is minor and does not materially affect the contract.
      • Where we are making any amendment we will give you 14 days’ prior notice (unless the contract is terminated before that period).
    • Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

  • Disputes
    • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
    • Our Complaint Handling Policy can be accessed here https://branchsecurity.co.uk/contact-us/
    • The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    • Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you